Purchase Policy

Definitions

1.1. For the purposes of this Regulation, the following definitions apply:

Authentication: Act of the visitor entering his username and password to have access to the restricted areas and functionalities of the Portal;

Customers: People who purchased products or services offered by the Portal www.steviasoulempresas.com.br;

Access Account: Digital credential formed by the combination of login and password, unique and non-transferable for each user of the Portal, which will allow the user to make purchases;

Portal (site name): Designates the electronic address www.steviasoulempresas.com.br and its subdomains;

Session ID: Identification of the visitor's session, initiated on successful authentication;

Website: Website;

User: Every visitor authenticated on the Portal;

Visitor: Anyone who browses the Portal.

2. Operation of the Steviafarma Industrial S/A virtual store

2.1. The Portal (name) offers its visitors the facility to purchase products through its virtual store, simply by filling out the registration form.

2.2. To complete an order, the visitor must be properly authenticated as requested by the system using their access account or otherwise permitted.

2.3. When selecting the products to buy, the user must add them to his virtual cart and, as soon as he is satisfied, he will proceed with the finalizat

ion of his order, indicating the delivery location and making the corresponding payment.

2.4. Once the order is finalized and the payment method indicated, it will be processed for approval or cancellation. If approved, delivery will be made by

the chosen method.

2.5. The order can be canceled if any of the following occurs:

• Non-payment of the bill or insufficient balance or credit on the card; • Inconsistency in the data provided by the customer; • Error in order formation due to defects in the customer's device; • Quantity of products or sequence of purchases that denote resale instead of own consumption; • Reasons that make the fulfillment of the request impossible, due to breach of trust or use in bad faith.

2.6. If there is a price discrepancy between the advertisements displayed on the product pages and the one in the shopping cart, the latter shall prevail.

3. Acquisition of products

3.1. Products can be purchased in the virtual store through one of the payment methods offered by the Portal at the time of closing the virtual cart.

3.2. Once the user completes the order, it will go through the following stages, making it possible to check its progress on the website:

a) Order Placed: Proves the registration of the order in the Steviafarma systems;

b) Order under Analysis: Steviafarma will check the Customer's registration data and analyze the payment made.

c) Order in Transit: Means that the order has been approved and is shipped and with the carrier;

d) Canceled Order: Impossibility of processing the order for some specific reason, which may vary between:

I – Non-release due to inconsistency of any data or registration information;

II - Non-approval of the debit with the credit card administrator;

III – Failure to pay the ticket;

IV – Failure to carry out the debit in the account, if the option is automatic debit;

V – Other supervening reasons that make it impossible to process the request.

3.2.1. If the finalized order cannot be delivered due to unavailability of stock, Steviafarma will contact the buyer through the Customer Service to find the best solution.

4. User service

If you have any questions regarding this document, please contact:

a) (IF THIS OPTION IS AVAILABLE) Via Chat accessing the Steviafarma Portal at the electronic address www.steviasoulempresas.com.br, Hours of Operation: Mon to Fri 08:00 to 17:00.

b) By phone (44) 2101-4311 Opening hours: Mon to Fri 8am to 5pm.

c) By email: lojab2b@stevita.com.br